Virgin Media Contact Number

Contact a representative from Virgin Media by calling their UK customer service telephone number 0345 454 1111 if you would like to report a fault with your broadband internet connection or subscription television service.


About Virgin Media

Virgin Media offers telecommunication services that range from mobile phone network access to subscription television packages and broadband internet connections to millions of customers throughout the United Kingdom. The company was established in 2006 following a business merger between NTL and Telewest but was soon taken over by Virgin Mobile, from which it gets its name.


Call the Customer Service Team – 0345 454 1111

Call Virgin Media on their UK customer service phone number 0345 454 1111 so that you can contact a trained representative with enquiries about your broadband internet or digital television subscription. For instance, callers should report any technical issues with any part of their Virgin Media package, whether there is a fault with a wifi router box or a signalling error with the television service. The customer service representative can provide technical support to help re-establish any lost connections when possible but callers should note that they may have to call out for an engineer to fix any broken hardware. New customers can ask about any deals on fibre optic broadband or how much a full house bundle will cost after installation.


Call Costs and Contact Hours

The Virgin Media customer service line runs a geographical contact number meaning that you will only be charged the same standard per-minute rate as any other local call that is made from a UK mobile or landline telephone. However, savvy callers can contact a representative for free if they are using up their inclusive free minutes that have been offered as part of a monthly tariff deal. Virgin Media is available to be contacted 7 days a week as the line is open during the hours of 8am-10pm Monday to Sunday.


Virgin Media Payments – 0800 064 3777

Call Virgin Media on the company’s freephone payments helpline number 0800 064 3777 to pay a bill over the telephone. For instance, if you want to make a credit or debit card payment then you have the option of making the transaction over the phone. If you have any questions regarding the details of your bill or if you believe that you have been overcharged for your TV or internet connection then you can ask an advisor to asses the statement before requesting a refund.


Virgin Media UK Helplines – at a glance

Virgin Media Department UK Customer Service
Customer Service 0345 454 1111
Payments 0800 064 3777
Sales 0800 052 0422


Write to Virgin Media

If you are unhappy with the service provided by the company then you should send a formal letter of complaint to the Virgin Media customer relations department on their UK postal address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ, United Kingdom.