TFL Contact Number

Contact TFL on their UK telephone number 0343 222 1234 to discuss the cost of topping up your oyster card or a seasonal London underground ticket.

About TFL

TFL or Transport for London UK is responsible for the public transport services in Greater London. For instance TFL oversees the upkeep of London’s roads, rail network and underground lines. However Transport for London also maintains and franchises the capital’s Overground routes along with the Docklands Light Railway service meaning that both residents and visitors to the UK will likely rely on TFL services on a day-to-day basis.

TFL Customer Services and Oyster Card Helpline – 0343 222 1234

Contact Transport for London on their UK customer service telephone number 0343 222 1234 to enquire about the cost of a travel card or to ask how to apply for an oyster card. If you own an unregistered oyster card then you can ask the TFL customer service representative how to register it with the company so that they can transfer any existing credit to a replacement photocard if your original has been lost or stolen.

You can also contact the TFL advisor if you require assistance using the online route planner or if you want over the phone directions when planning how to travel across London using public transport. The TFL representative can detail the best way to travel when using either one mode of transport such as the underground service or a combination that include both rail and bus journeys. You should also call Transport for London if you need technical support with the TFL app such as if you would like to download a tube map to your mobile to help navigate the city.

You can also use the TFL customer service number to register a complaint following your experience with a London public transport service. For instance if your journey has been delayed or if you are unhappy with the conduct of a Transport for London staff member then you can discuss how to claim for a ticket refund.

Call Costs and Contact Hours

The Transport for London helpline uses a geographic rate number meaning that all calls are charged the same standard per-minute rate as any local call made from a UK landline or mobile. However savvy callers can contact the TFL customer services team for free if they are using up any inclusive free minutes that have been offered by your network provider. The TFL customer services helpline is available to be contacted 7 days a week as it operates the opening hours of 8am-8pm Monday to Sunday.

TFL Contact Numbers – at a Glance

TFL Department UK Contact Number Opening Hours
TFL Customer Services and Oyster Card Helpline 0343 222 1234 8am-8pm Monday to Sunday
TFL Customer Service Number – Textphone 0800 112 3456 8am-8pm Monday to Sunday
Congestion Charge Queries 0343 222 2222 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Taxis & Minicabs 0343 222 4000 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Dial-a-Ride Customer Service, Book by Phone 0343 222 7777 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Trams Lost Property Helpline 0208 681 8300 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Press Office Contact 0845 604 4141 (7p per minute plus network access charge) 7.45am-7pm Monday to Friday

Online Enquiries

If you would prefer to receive online support regarding your Transport For London queries then you can choose your enquiry and its subsequent solution from a list available on TFL Customer Service Help Page.